CRITERIA, INDICATORS AND CHARACTERISTICS OF THE LEVELS OF PROFESSIONAL COMMUNICATIVE CULTURE OF FUTURE BORDER GUARD OFFICERS

Abstract

The article analyzes the approaches to the definition of criteria and indicators of the culture of professional communication of specialists of various profiles and outlines the criteria of the culture of professional communication on the basis of these studies. Taking into account the requirements to the properties and qualities of a graduate of the National Academy of the State Border Guard Service as a social person the following criteriahave been determied: a personal criterion, which reflects the main personal qualities of a border guard officer, a cognitive criterion, which manifests itself in the cognitive element of a culture of professional communication, and an activity criterion that reveals the behavioural and activity side. The indicators of each of the identified criteria have been characterized, namely: communicational skills were chosen as indicators of the personal criterion of the professional communication culture of future border guard officers; organizational abilities and ability to solve conflict situations; emotional comfort in communication; a positive attitude towards the formation of a culture of professional communication and the understanding of its importance in the professional activity. The indicators of the cognitive criterion are defined as follows: the border guards’ knowledge about the main types of professional communication, the peculiarities of professional etiquette, the essence and stages of conversation with the persons crossing the state border; the understanding of the rules of conducting business negotiations; the knowledge of norms of non-verbal and verbal behaviour in the Ukrainian and foreign cultures. The indicators of the activity criterion are defined in the following way: the ability to construct logically correct and reasoned statements, to build a dialogue, to use the strategy and tactics of conversation correctly, to overcome communicative barriers, to listen and defend their position, to have the skills of verbal and nonverbal communication culture and the culture of appearance.