FACTORS INFLUENCING THE PROFESSIONAL BURNOUT OF SOCIAL WORKERS

Abstract

The article is devoted to the study of burnout, which is interpreted as the inability to perform professional duties at the proper level due to prolonged physical and/or mental overload. The main content of the study is to determine the possibilities of prevention of professional burnout of a social worker in order to ensure his physical and mental health.Scientific opinions and positions on the relevance, purpose, multifaceted nature, content of prevention, objective and subjective factors of prevention, differences in organizational and psychological and pedagogical influences of prevention, the specifics of social prevention and prevention. As well as the impact on the professional activities of social norms and deviations from norms, values, responsibilities. The causes of burnout can be differentiated by the nature of the determination. Among the main groups of determinants – social, medical, biological, psychological. The conducted survey among social specialists on the state of professional burnout revealed certain tendencies and regularities among them. This was evidenced by statistics relating to the factors influencing the professional burnout of the specialist, as well as their dynamics. The basis of professional activity should be to provide conditions for this.

However, collective life, in addition to having advantages, is also endowed with negative features. Indicators of collective distress that have a direct impact on the professional burnout of an individual member of the team are identified. These include problems and / or lack of corporate culture; dissatisfaction with the psychological atmosphere prevailing in the team; presence of conflict situations, quarrels, intrigue; absence or problems of interpersonal communication in the team, division into groups; low level of mutual assistance and support, unwillingness to maintain friendly relations; no punishment for guilt, reaction to negative behavior of colleagues, control over subjective factors; lack of prospects for team development; lack of conditions for personal development and formation; lack of measures to prevent occupational burnout. For comparison, the experimental study involved people who did not suffer from burnout and people who survived the state of burnout.

Thus, people who have experienced a state of burnout have much deeper psycho-emotional disorders. Their professional experience is characterized by significant negative experiences and beliefs. Positive corporate social ties have been disrupted in their lives, which can lead to disruption in other areas: family, personal, spiritual and emotional. That is, it causes a number of other shifts. Certain trends are evidenced by statistics on the assessment of the existing risks of burnout, which concern specialists in various fields: almost all recognized the fact of burnout to varying degrees; the vast majority of respondents assess the ability to perform professional duties generally well, but the lack of an absolute answer also indicates the risks involved; mostly the presence of risks of burnout is assessed indirectly. On the basis of statistical indicators of occupational burnout, their dynamics can be distinguished victim groups. Given the classification of propensity to burnout, prevention technologies can be used. In each of the three cases, the approach will be different. It is established that a special place is occupied by the subjective factor of professional activity.

Professional burnout is caused by various factors: social and organizational conditions of functioning of collective, legislative and normative-organizational maintenance of process of work; individual and personal qualities of personality, stress resistance, motivation of activity; compliance of qualities and personality traits with the requirements of the chosen profession, professional competence; ability to work in a team, ability to take into account the opinions and positions of others, sociability; availability of life, professional experience; psychological compatibility of individual team members; ability to control the situation in the team by management; corporate culture, the presence of common interests and activities, interest in the development and prosperity of the team. Theoretical analysis and experimental study of problems related to burnout indicate the presence of risks in the professional activities of professionals from different social structures. That is, it depends not so much on objective factors as on the subjective attitude of the individual to himself and his mental and physical health. And the problem looks not so much psychological as psychological and pedagogical.